Privacy Policy

Last updated: February 18, 2026

1. Information We Collect

We collect information you provide when creating an account (name, email, company name) and data you upload to use the Service (production schedules, resource configurations, order data). We also collect usage analytics to improve the platform.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process your subscription and billing
  • Send important account notifications
  • Improve and optimize the platform
  • Provide customer support

3. Data Storage & Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and strict access controls. All customer data is isolated per tenant with row-level security.

4. Data Sharing

We do not sell your data to third parties. We may share data with service providers who assist in operating the platform (hosting, payment processing, email delivery) under strict confidentiality agreements.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will delete your data within 30 days, except where retention is required by law. You may request data export at any time.

6. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how you use the platform. You can control cookie preferences through your browser settings.

7. GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Data portability (export your data)
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, contact our Data Protection Officer at dpo@trueaps.com.

8. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service at least 30 days before the changes take effect.

10. Contact

Questions about this Privacy Policy? Contact us at privacy@trueaps.com.